The Occupational Endorsement Certificate in IT Support Desk Technician prepares students for entry-level positions in Information Technology as desktop support technicians or help desk technicians. Completion of the certificate courses constitutes 12 credits towards the AAS in Computer Systems and Network Technology.
Admission Requirements
Graduation Requirements
- Complete the General University Requirements for Occupational Endorsement Certificates.
- Complete the following major requirements with a minimum grade of C:
| Code | Title | Credits |
|---|---|---|
| BADA A105 | Introduction to Personal Computers and Application Software | 3 |
| or BADA A110 | Computer Concepts in Business | |
| CNT A160 | PC Operating Systems | 3 |
| CNT A165 | Customer Service Fundamentals | 1 |
| CNT A162 | PC Architecture and Building | 3 |
| or CNT A210 | PC Technician Fundamentals | |
| COMM A111 | Fundamentals of Oral Communication | 3 |
| WRTG A110 | Introduction to College Writing | 3 |
| or WRTG A111 | Writing Across Contexts | |
| Total | 16 | |
A minimum of 16 credits is required for the certificate.
Program Student Learning Outcomes
Students graduating with an Occupational Endorsement Certificate in IT Support Desk Technician will be able to:
- Show an understanding of installing and configuring operating systems.
- Show knowledge of computer hardware and peripherals.
- Demonstrate competence in IT workplace service skills through customer service and troubleshooting.